Contact Graco

Graco Support for Product Questions, Gifts, and Family Gear Planning

Use this page for a full contact experience. The popup form is intentionally compact, but this page gives you the extra context families often need: how to reach the team, what details help, where guidance is focused, and how to frame the request.

Graco family support map and retail desk

Address

Graco Family Care Desk
1200 Playway Avenue
Charlotte, NC 28202

Hours

Monday to Friday
9:00 AM - 6:00 PM ET
Weekend requests are answered next business day

What to include in your message

Tell us the child's age, the product family you are considering, the setting where the item will be used, and whether the request is for a purchase, a gift, a registry, or a comparison. If the family uses more than one vehicle, stores gear in a narrow hallway, travels often, or needs something especially easy to clean, mention that too. Those practical details let Graco provide a more useful answer than a generic catalog link.

Social and retail help

For social updates, look for Graco family gear stories on Instagram, Facebook, and YouTube. For retail questions, include your country or region so the team can point you toward the right next step. Product availability and model naming can vary by market, so location helps keep the guidance accurate.

Two-column quote form

Send a detailed request

This form is the same backend contract used by the inquiry popup, but the page layout gives you more room to describe the situation. A clear request might say: toddler, weekend park trips, compact car trunk, comparing stroller wagon and lightweight stroller, gift needed before a birthday. That level of detail is enough for the first useful reply.

  • Product selection questions for strollers, ride-ons, car seats, playards, swings, and baby care gear.
  • Gift and registry recommendations for newborns, toddlers, preschoolers, and big kids.
  • Retail, care, storage, cleaning, and age-stage questions before a purchase.

Contact the Graco team

Use the fields below and include any limits that affect the choice.